Privacy Policy

Effective Date: 31 July 2026

Alpha Omega Digital Privacy Policy

Alpha Omega Digital (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or engage our services.

By using our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Who We Are

Alpha Omega Digital is an Australian digital marketing agency providing services including:

Website Design & Development
Search Engine Optimisation (SEO)
Google Ads Management
Meta Advertising
Shopify Development
WordPress Development
App Development
Cloud & AWS Consulting
CRM Integrations
Website Hosting & Maintenance

2. Information We Collect

We may collect personal information including:

Personal Information

Name
Business name
Email address
Phone number
Postal address
Billing details
Company information

Technical Information

When you visit our website we may automatically collect:

IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Time spent on pages
Click behaviour

Marketing Information

We may collect information relating to:

Enquiries submitted
Forms completed
Quote requests
Downloaded resources
Newsletter subscriptions
Advertising interactions

3. How We Collect Information

Information may be collected when you:

Complete a contact form
Request a quote
Contact us by email or phone
Book a consultation
Subscribe to marketing communications
Engage our services
Browse our website
Interact with our advertising

We may also receive information from trusted third-party providers including Google, Meta, LinkedIn, Shopify, HubSpot and analytics providers.

4. Why We Collect Your Information

We collect personal information so we can:

Respond to enquiries
Provide our services
Manage client projects
Prepare proposals
Process invoices and payments
Improve our website
Provide customer support
Send service updates
Send marketing communications (where permitted)
Comply with legal obligations

5. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Measure website traffic
Analyse visitor behaviour
Deliver relevant advertising
Improve marketing performance

You can disable cookies through your browser settings, although some website features may no longer function correctly.

6. Analytics & Advertising

We may use:

Google Analytics
Google Ads
Google Tag Manager
Meta Pixel
LinkedIn Insight Tag
Microsoft Clarity
HubSpot
Other marketing technologies

These services may collect anonymous or pseudonymous usage information to help us understand website performance and advertising effectiveness.

Some providers may store information outside Australia.

7. How We Use Your Information

We may use your information to:

Deliver contracted services
Communicate with you
Improve customer experience
Improve website functionality
Analyse business performance
Send newsletters (where consent has been provided)
Detect fraud or security issues
Meet legal requirements

8. Disclosure of Information

We do not sell personal information.

We may disclose information to trusted third parties including:

Website hosting providers
Cloud service providers
Payment processors
CRM providers
Marketing platforms
Email providers
Professional advisers
Government agencies where required by law

These providers are required to protect your information.

9. Overseas Disclosure

Some of our technology providers operate internationally.

Personal information may be stored or processed in countries including:

United States
Singapore
European Union
Other countries where our technology providers operate

Where reasonably possible, we work with providers that maintain appropriate privacy and security standards.

10. Data Security

We take reasonable steps to protect your personal information using:

Secure hosting
SSL encryption
Firewalls
Password protection
Secure cloud platforms
Restricted staff access
Regular software updates

Despite our efforts, no online system can guarantee absolute security.

11. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements

Information that is no longer required is securely deleted or de-identified where practical.

12. Access and Correction

You may request access to the personal information we hold about you.

You may also request corrections if any information is inaccurate or outdated.

Requests can be made using the contact details below.

13. Marketing Communications

We may occasionally send marketing emails regarding:

Industry updates
New services
Special offers
Business news

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

15. Children’s Privacy

Our services are intended for businesses and adults.

We do not knowingly collect personal information from children under 16 years of age.

16. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

17. Contact Us

If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact us.

Alpha Omega Digital

Email: [email protected]

Phone: (03) 6468 9126

Website: https://alphaomegadigital.com.au

18. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au